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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mikayla Schalow

Mikayla Schalow

December 14, 2024

5  out of  5
rating by Mikayla Schalow
"My family has been with State Farm for years and when I moved states I felt confident knowing I could continue with the same insurance company. Mr. Herrera’s team has been nothing but helpful when it came to me getting renters insurance and eventually car insurance when I registered my car in VA. I’d like to give a special thanks to Charly Sanchez for walking me through the car insurance process and for following up with me in a timely manner. His communication skills are top tier! I highly recommend Mr. Herrera’s team for your insurance needs."
Profile photo of Nicolas Wester

Nicolas Wester

December 12, 2024

1  out of  5
rating by Nicolas Wester
"Last week I needed assistance with a policy update and was very disappointed with the support I got from Jose and Charly. I received no assistance or guidance on how to get what I needed. Instead I got unhelpful, repetitive stonewalling. After only a few emails, Jose told me my 2 options were to find a new agent, or find a new insurance company. "Maybe you'll work better with them". Short of a verbally abusive customer, which I wasn't, that's no way to treat a customer. I was a State Farm customer for 9 years and I was happy with all of the agents I worked with in the past, but I found this unacceptable service and I have since switched insurance providers."
We responded:
"Hi Nicolas, I think the public would appreciate the truth so I am responding for their sake. "Short of an abusive customer, which I wasn't" is pretty misleading to them. The only reason I gave you those 2 options was not because you were so respectful, but because we will not accept working with customers who are going to be rude to any of our staff. After Charly deeply and thoroughly explaining underwriting processes and that we didn't want to promise a rate with all the changes you were making knowing that in the next few days the company was processing a renewal for your next term and could possibly change it. To which you replied "I don't care about your underwriting processes". We will continue to work hard and live up to the 5 star reviews that everyone has provided based on our responsiveness and professionalism. And although this has come to an end, we appreciate the trust you had in us for those 9 years."
Profile photo of Jayla Romain

Jayla Romain

September 27, 2024

5  out of  5
rating by Jayla Romain
"I just recently moved to the area from out of state and have been working to get my policy moved over. I have been so impressed with the communication and staff at Jose’s office. Charly even noticed that two of my previous insurance claims (from over a year ago) were categorized incorrectly and worked with the claims department to get me $600 back! Charly went above and beyond to do this and I am so grateful!"
We responded:
"Happy to help, Jayla! Thank you for choosing us for your insurance needs!"
Profile photo of Peter Yihong

Peter Yihong

September 10, 2024

5  out of  5
rating by Peter Yihong
"Charly Sanchez from the office helped me with my auto insurance quote, stayed extremely helpful and friendly during the entire process. Really great customer experience, that's why I came back to State Farm without a second doubt!"
Profile photo of K

K

August 14, 2024

5  out of  5
rating by K
"Incredibly smooth experience with getting my insurance set up and a clear understanding of what that includes/doesn't include. Charly was very helpful and I have zero complaints on how he described things or how they provided me my quote and final insurance confirmation!"
Profile photo of Mengli Sha

Mengli Sha

July 5, 2024

5  out of  5
rating by Mengli Sha
"I worked with Charly Sanchez and he is extremely helpful. He is friendly, responds fast and attentive. I appreciate your service. Thank you."
We responded:
"Thanks for trusting us for your insurance needs! Here to help!"
Profile photo of Gopi Shah Goda

Gopi Shah Goda

June 27, 2024

5  out of  5
rating by Gopi Shah Goda
"I worked with Charly Sanchez on a new policy. The process was extremely smooth and easy. Thanks Charly!!"
We responded:
"Happy to work with you, Gopi! Thanks for choosing us for your insurance needs. "
Profile photo of Alejandro Mejia

Alejandro Mejia

June 21, 2024

5  out of  5
rating by Alejandro Mejia
"He helped me get Insurance fast. While i was struggling to find a good insurance for a good price, he helped me found the best price for my car."
We responded:
"Great working with you for your insurance needs!"
Profile photo of Erin Abdelrazaq

Erin Abdelrazaq

June 13, 2024

5  out of  5
rating by Erin Abdelrazaq
"Spoke with Charly about switching over from another provider. The process was so easy and Charly was incredibly helpful with my questions about the process and also my new policy with State Farm. Highly recommend working with them!"
We responded:
"Thank you for the opportunity to work with you and your insurance needs! "
Profile photo of Salman Husain

Salman Husain

June 6, 2024

5  out of  5
rating by Salman Husain
"I worked with Charly Sanchez to get home and auto insurance policies set up. He was extremely responsive, offered competitive rates, and created the policies quickly. Charly and Jose are great to work with!"
We responded:
"Great working with you Salman. Thanks for choosing us for your insurance needs!"
Profile photo of Monika Šajtlavová

Monika Šajtlavová

May 28, 2024

5  out of  5
rating by Monika Šajtlavová
"Charly was very helpful and explained everything in the detail. He was very quick to response and set up our insurance policy in tight schedule. Definitely recommend!"
We responded:
"Happy to help Monika! Thanks for the opportunity to work with your insurance needs."
Profile photo of Lishuo LI

Lishuo LI

May 14, 2024

5  out of  5
rating by Lishuo LI
"I feel very lucky to have this team to work on my rental insurance. Charly Sanchez was very quick to answer my questions and reply to my emails. He always comes to me with good examples and detailed answers. Highly recommend this team!"
We responded:
"Happy to help. Thanks for choosing us for your insurance needs"
Profile photo of Satish Ghimire

Satish Ghimire

May 9, 2024

5  out of  5
rating by Satish Ghimire
"Charly was quick to respond, explained details very well and provided the documents I needed promptly."
We responded:
"Thanks for choosing to trust us for your insurance! Happy to help."
Profile photo of Michael Wille

Michael Wille

May 6, 2024

5  out of  5
rating by Michael Wille
"Very responsive and helpful"
We responded:
"We’re happy to help with your insurance needs. Thanks for choosing us. "
Profile photo of Srishti Banerjee

Srishti Banerjee

April 4, 2024

5  out of  5
rating by Srishti Banerjee
"Jose is great - super communicative, has your back when you need him! I am very pleased with the service!"
We responded:
"Great to work with you. Happy to help with your insurance needs!"
Profile photo of Maibely Godoy

Maibely Godoy

March 11, 2024

5  out of  5
rating by Maibely Godoy
"Excelente servicio al cliente, es eficiente y muy profesional."
We responded:
"Gracias y un placer ayudarla con su seguro, Maibely!"
Profile photo of Kerrenton Snow

Kerrenton Snow

March 8, 2024

5  out of  5
rating by Kerrenton Snow
"Jose was my agent for 7 years while I was in DC. He and his team have always been accommodating, responsive and competent. After moving to another city, and experiencing other agents, I really began to appreciate how good I hade it! Going with Jose is the easiest decision you'll make today."
We responded:
"Thank you for your kind words, Kerrenton. It was a pleasure working with you and we wish you the best in this new chapter. If you’re ever back in the area we look forward to helping with your insurance needs again!"
Profile photo of Chad Oliver

Chad Oliver

February 20, 2024

5  out of  5
rating by Chad Oliver
"I am a few months late, but I wanted to express my gratitude for all the help Charly and Jose gave me when I switched my State Farm coverage to their agency. I had moved to VA and needed to have my insurance coverage transferred. Charly handled that for me with no problems. I received a letter from the state I moved from stating I was without insurance in that state for several months. I attempted to fix this with my old agency as that was untrue, but they did not get anywhere with my issue. I reached out to Charly to see if there was anything he could do. Without hesitation, he went above and beyond what anyone had done for me, and was able to resolve the issue and find that I did in fact have coverage and my letter was dismissed. I want to thank Jose, Charly and the rest of the team for being so great to me and my wife, and if you are ever in need of a new insurance or agent, please look no further!"
We responded:
"Happy to help Chad. Thanks for choosing us for your insurance needs and welcome to Virginia!"
Profile photo of Rashid Rana

Rashid Rana

February 10, 2024

5  out of  5
rating by Rashid Rana
"Best agent around, quick service best rates"
We responded:
"Thanks for choosing us for your insurance needs! Happy to help. "
Profile photo of Alicia Montejo

Alicia Montejo

February 9, 2024

5  out of  5
rating by Alicia Montejo
"Very helpful, explained everything you need to know before agreeing to anything. Very kind and professional."
We responded:
"Great working with you! Appreciate your trust in us for your insurance. "
Profile photo of Ciara Bond

Ciara Bond

January 18, 2024

5  out of  5
rating by Ciara Bond
"Charly was very helpful! He helped me receive an auto insurance quote that beat all competitions AND gave me advice with the DMV. I am super grateful for his patience and hard work! He truly loves to see his customers save money."
We responded:
"Welcome to the Area! Thanks for choosing our office and trusting us with your insurance needs!"
Profile photo of Drauzio Oppenheimer

Drauzio Oppenheimer

January 8, 2024

5  out of  5
rating by Drauzio Oppenheimer
"Highly recommend, Charly was very quick, proactive and responsive when I needed to update my insurance."
We responded:
"Thanks for choosing to work with us for your insurance needs!"
Profile photo of Jordan Green

Jordan Green

December 19, 2023

5  out of  5
rating by Jordan Green
"I needed to set up insurance and needed help, Charly was easy to reach, proactive, and kind. Highly recommend."
We responded:
"Thanks for your trust and we're happy to help with your insurance needs!"
Profile photo of Socwker

Socwker

December 6, 2023

5  out of  5
rating by Socwker
"Jose, was efficient, professional, and responsive to my needs. He ensured that I was aware of the products and policies available for me and family. I was able to get same day coverage that was affordable. Jose's comunication style puts you at ease. It was good working with Jose."
We responded:
"Thank you for choosing to trust our office and State Farm for your insurance needs! Happy to help."
Profile photo of Andy Moriaty

Andy Moriaty

November 30, 2023

5  out of  5
rating by Andy Moriaty
"I’m Andy and I spoke with Charly today about my Life insurance policy and discounts, he’s very professional and very helpful. I highly recommend State Farm to anyone! Andy P"
We responded:
"Thanks for the review, Andy. Happy to help!"