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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Amanda Gonzalez Thompson

Amanda Gonzalez Thompson

February 20, 2025

5  out of  5
rating by Amanda Gonzalez Thompson
"I’ve worked with Jose on and off for years as we’ve moved in and out of the DC area several times. He has always been very responsive and great to work with. I recently worked with Charly Sanchez on Jose’s team, who was able to get us set up with our new policy extremely quick. Charly walked me through our policy in detail and was a true delight to work with. I’m very impressed with Charly and grateful for his assistance!"
We responded:
"Always great working with you Amanda, and happy to welcome you back to the area!"
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James Johnson

February 14, 2025

5  out of  5
rating by James Johnson
"I've been with Jose for a few years now and he is an excellent agent. He has been very helpful in handling all insurance related questions and processes. Strongly recommend."
We responded:
"Great working with you James, happy to help with your insurance needs!"
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florencia muñoz

February 14, 2025

5  out of  5
rating by florencia muñoz
"Muy agradecida por la atención en José herrera pucon, las vendedoras con la mejor disposición para encontrar lo que uno anda buscando!! Excelente servicio, recomiendo !"
We responded:
"muchas gracias Florencia, un gusto poder ayudar con su seguro!"
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Ken Mierke

February 11, 2025

5  out of  5
rating by Ken Mierke
"Jose was extremely responsive when the website couldn't provide a policy. He was professional and quick. Very happy."
We responded:
"Thanks for the opportunity to work with you and your insurance needs!"
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Robyn Murray

January 21, 2025

5  out of  5
rating by Robyn Murray
"Jose and his staff have been lovely to work with over the last year. Always very helpful and they make it super easy to get the necessities of insurance taken care of."
We responded:
"Great working with you! Happy to help with your insurance needs. "
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Ankita Singh

January 16, 2025

5  out of  5
rating by Ankita Singh
"Adara was such a pleasure to work with. She explained a number of options that would address the specific needs I outlined and was prompt, proactive, helpful, and warm throughout the process. Am very pleased and highly recommend."
We responded:
"Happy to help with your insurance needs. Look forward to working with you!"
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Ali Hawa

January 16, 2025

5  out of  5
rating by Ali Hawa
"They was so amazing"
We responded:
"Great working with you!"
Profile photo of Flavio Javier Aguilar Flores

Flavio Javier Aguilar Flores

January 6, 2025

5  out of  5
rating by Flavio Javier Aguilar Flores
"Muy buena atención y explicación al momento de hablar sobre mi solución recomendable 10 de 10"
We responded:
"Gracias Flavio por su confianza en obtener seguro con nosotros. Estamos para servir."
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Hayden Heggemeier

December 17, 2024

5  out of  5
rating by Hayden Heggemeier
"Charly Sanchez was great to work with!"
We responded:
"Thanks for choosing to work with us for your insurance needs!"
Profile photo of Mikayla Schalow

Mikayla Schalow

December 14, 2024

5  out of  5
rating by Mikayla Schalow
"My family has been with State Farm for years and when I moved states I felt confident knowing I could continue with the same insurance company. Mr. Herrera’s team has been nothing but helpful when it came to me getting renters insurance and eventually car insurance when I registered my car in VA. I’d like to give a special thanks to Charly Sanchez for walking me through the car insurance process and for following up with me in a timely manner. His communication skills are top tier! I highly recommend Mr. Herrera’s team for your insurance needs."
We responded:
"Welcome to the area, Mikayla, we’re grateful you trust in us for your insurance needs!"
Profile photo of Nicolas Wester

Nicolas Wester

December 12, 2024

1  out of  5
rating by Nicolas Wester
"Last week I needed assistance with a policy update and was very disappointed with the support I got from Jose and Charly. I received no assistance or guidance on how to get what I needed. Instead I got unhelpful, repetitive stonewalling. After only a few emails, Jose told me my 2 options were to find a new agent, or find a new insurance company. "Maybe you'll work better with them". Short of a verbally abusive customer, which I wasn't, that's no way to treat a customer. I was a State Farm customer for 9 years and I was happy with all of the agents I worked with in the past, but I found this unacceptable service and I have since switched insurance providers."
We responded:
"Hi Nicolas, I think the public would appreciate the truth so I am responding for their sake. "Short of an abusive customer, which I wasn't" is pretty misleading to them. The only reason I gave you those 2 options was not because you were so respectful, but because we will not accept working with customers who are going to be rude to any of our staff. After Charly deeply and thoroughly explaining underwriting processes and that we didn't want to promise a rate with all the changes you were making knowing that in the next few days the company was processing a renewal for your next term and could possibly change it. To which you replied "I don't care about your underwriting processes". We will continue to work hard and live up to the 5 star reviews that everyone has provided based on our responsiveness and professionalism. And although this has come to an end, we appreciate the trust you had in us for those 9 years."
Profile photo of Jayla Romain

Jayla Romain

September 27, 2024

5  out of  5
rating by Jayla Romain
"I just recently moved to the area from out of state and have been working to get my policy moved over. I have been so impressed with the communication and staff at Jose’s office. Charly even noticed that two of my previous insurance claims (from over a year ago) were categorized incorrectly and worked with the claims department to get me $600 back! Charly went above and beyond to do this and I am so grateful!"
We responded:
"Happy to help, Jayla! Thank you for choosing us for your insurance needs!"
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Peter Yihong

September 10, 2024

5  out of  5
rating by Peter Yihong
"Charly Sanchez from the office helped me with my auto insurance quote, stayed extremely helpful and friendly during the entire process. Really great customer experience, that's why I came back to State Farm without a second doubt!"
We responded:
"Happy to work with you and your auto insurance needs!"
Profile photo of K

K

August 14, 2024

5  out of  5
rating by K
"Incredibly smooth experience with getting my insurance set up and a clear understanding of what that includes/doesn't include. Charly was very helpful and I have zero complaints on how he described things or how they provided me my quote and final insurance confirmation!"
We responded:
"Grateful you chose to work with us for your insurance needs!"
Profile photo of Mengli Sha

Mengli Sha

July 5, 2024

5  out of  5
rating by Mengli Sha
"I worked with Charly Sanchez and he is extremely helpful. He is friendly, responds fast and attentive. I appreciate your service. Thank you."
We responded:
"Thanks for trusting us for your insurance needs! Here to help!"
Profile photo of Gopi Shah Goda

Gopi Shah Goda

June 27, 2024

5  out of  5
rating by Gopi Shah Goda
"I worked with Charly Sanchez on a new policy. The process was extremely smooth and easy. Thanks Charly!!"
We responded:
"Happy to work with you, Gopi! Thanks for choosing us for your insurance needs. "
Profile photo of Alejandro Mejia

Alejandro Mejia

June 21, 2024

5  out of  5
rating by Alejandro Mejia
"He helped me get Insurance fast. While i was struggling to find a good insurance for a good price, he helped me found the best price for my car."
We responded:
"Great working with you for your insurance needs!"
Profile photo of Erin Abdelrazaq

Erin Abdelrazaq

June 13, 2024

5  out of  5
rating by Erin Abdelrazaq
"Spoke with Charly about switching over from another provider. The process was so easy and Charly was incredibly helpful with my questions about the process and also my new policy with State Farm. Highly recommend working with them!"
We responded:
"Thank you for the opportunity to work with you and your insurance needs! "
Profile photo of Salman Husain

Salman Husain

June 6, 2024

5  out of  5
rating by Salman Husain
"I worked with Charly Sanchez to get home and auto insurance policies set up. He was extremely responsive, offered competitive rates, and created the policies quickly. Charly and Jose are great to work with!"
We responded:
"Great working with you Salman. Thanks for choosing us for your insurance needs!"
Profile photo of Monika Šajtlavová

Monika Šajtlavová

May 28, 2024

5  out of  5
rating by Monika Šajtlavová
"Charly was very helpful and explained everything in the detail. He was very quick to response and set up our insurance policy in tight schedule. Definitely recommend!"
We responded:
"Happy to help Monika! Thanks for the opportunity to work with your insurance needs."
Profile photo of Lishuo LI

Lishuo LI

May 14, 2024

5  out of  5
rating by Lishuo LI
"I feel very lucky to have this team to work on my rental insurance. Charly Sanchez was very quick to answer my questions and reply to my emails. He always comes to me with good examples and detailed answers. Highly recommend this team!"
We responded:
"Happy to help. Thanks for choosing us for your insurance needs"
Profile photo of Satish Ghimire

Satish Ghimire

May 9, 2024

5  out of  5
rating by Satish Ghimire
"Charly was quick to respond, explained details very well and provided the documents I needed promptly."
We responded:
"Thanks for choosing to trust us for your insurance! Happy to help."
Profile photo of Michael Wille

Michael Wille

May 6, 2024

5  out of  5
rating by Michael Wille
"Very responsive and helpful"
We responded:
"We’re happy to help with your insurance needs. Thanks for choosing us. "
Profile photo of Srishti Banerjee

Srishti Banerjee

April 4, 2024

5  out of  5
rating by Srishti Banerjee
"Jose is great - super communicative, has your back when you need him! I am very pleased with the service!"
We responded:
"Great to work with you. Happy to help with your insurance needs!"
Profile photo of Maibely Godoy

Maibely Godoy

March 11, 2024

5  out of  5
rating by Maibely Godoy
"Excelente servicio al cliente, es eficiente y muy profesional."
We responded:
"Gracias y un placer ayudarla con su seguro, Maibely!"